Getting Started in Therapy and FAQ
Making the decision to enter a psychotherapeutic relationship can seem difficult, as it raises issues of trust, hope for change, and fear of change. However, the first step is easy. You can contact us by phone or email, and we would be happy to take the time to answer your questions about how we might help. If you feel comfortable with the initial discussion, you can schedule an appointment. During the first appointment, your therapist will take considerable time understanding your concerns, desires and goals. Your therapist will also provide you with an assessment of the best way for you to progress toward your goals.
FREQUENTLY ASKED QUESTIONS
Where are you located?
Our comfortable, confidential and convenient office is located just off I-95 (Exit 16, East Avenue): 108 East Avenue, 2nd Floor, Norwalk, CT. We are convenient to Stamford, Westport, Weston, Wilton, New Canaan, Darien, Fairfield, and other Fairfield County towns. We also have clients who travel from White Plains and Westchester County as well as New Haven County.
Do you accept insurance?
Barbara Heffernan and Dana Carretta are purposefully not part of any managed care panels, because of the limitations insurance companies place on providers and consumers. We can fill out paperwork for you to submit to your insurance carrier, if you have out-of-network coverage (for certain insurance, we will submit the paperwork for your reimbursement directly, if you choose).
Dolores Brown accepts Husky. For clients with any other insurance, she can submit paperwork for you to receive out-of-network reimbursement, if you have out-of-network coverage.
How much does it cost and what form of payment do you accept?
We accept cash, checks or credit cards.
Barbara’s rate is $200 per session.
Dolores’ rate is $140 per session, unless you have Husky insurance, in which case the insurance covers the cost. Dolores also offers sliding scale arrangements for clients with limited financial means and limited or no insurance.
Dana’s rate is $175 per session. Dana offers sliding scale arrangements for clients with limited financial means and limited or no insurance.
All rates shown above are for a 50 minute session.
What are your office hours?
We have early morning, daytime, and evening appointments during the week. Dana Carretta is available for appointments on Saturdays.
How often will we meet and over what time frame?
Our goal is to help you achieve lasting, positive change over the shortest time frame possible. During our first session, we will assess the initial frequency of visits, and an approximate time frame. Typically, we would meet once per week, but this may vary depending on your needs. For people who are motivated or in crisis, meeting twice a week for a shorter period may make sense. Sometimes, clients also need to take some time off from therapy to integrate what they have learned, and then restart when they are ready.
Online Scheduling System and Automatic Appointment Reminder
Dana Carretta and Barbara Heffernan use an online scheduling system, which will provide you reminders of appointments and allow you to book or change appointments online.